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02/09/2013
Deceptive solicitations for vehicle service contracts, sometimes called extended warranties, often confuse consumers about what is and isn't covered.
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02/01/2012
Consumers looking for advice on where to spend their money consulted the BBB in record numbers in 2011. Requests for BBB Business Review reports jumped 25% over 2010 to 754,494.
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09/24/2011
"Parts do not fit properly. Paint job and body work is bad. Blisters in the paint. Owner forged my name on a check from the insurance company."
This consumer paid $4,200 for what she claimed was shoddy repair work by a body shop. We don't know what the shop's side of the story is because it didn't respond when we sent the complaint to it. The company has an F rating with the Better Business Bureau.
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07/01/1996
Presented by the Federal Trade Commission, the National Association of Attorneys General and the American Automobile Association. The best way to avoid auto repair rip-offs is to be prepared. Knowing how your vehicle works and how to identify common car problems is a good beginning. It's also important to know how to select a good technician, the kinds of questions to ask, and your consumer rights.
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