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02/09/2013
Deceptive solicitations for vehicle service contracts, sometimes called extended warranties, often confuse consumers about what is and isn't covered.
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02/01/2012
Consumers looking for advice on where to spend their money consulted the BBB in record numbers in 2011. Requests for BBB Business Review reports jumped 25% over 2010 to 754,494.
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11/04/2011
Would you like to buy a 2009 Mini-Cooper worth more than $20,000 for just $10,300? My guess is that many of you would jump at the chance to get such a great deal.
Would you wire $5,000 as a down payment to an auto dealer you found on the Internet to hold the Mini-Cooper, with the balance to be paid when it's delivered or you pick it up? My hope is that most of you would know better. But not everyone does.
The FBI issued an alert in August about online auto scams. From 2008 to 2010, the FBI's Internet Crime Complaint Center received nearly 14,000 complaints from consumers who were victimized or at least targeted by these scams. Total dollar losses were nearly $44.5 million.
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09/24/2011
"Parts do not fit properly. Paint job and body work is bad. Blisters in the paint. Owner forged my name on a check from the insurance company."
This consumer paid $4,200 for what she claimed was shoddy repair work by a body shop. We don't know what the shop's side of the story is because it didn't respond when we sent the complaint to it. The company has an F rating with the Better Business Bureau.
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06/10/2010
The Better Business Bureau of the Mid-South is warning consumers that an internet car sales scam using the website www.americautosales.com is falsely using the name and address of a local BBB Accredited car dealer in an attempt to defraud the public.
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10/01/2007
The Federal Trade Commission (FTC) prepared this booklet to help you comply with a new FTC rule that requires labeling on alternative fueled vehicles. The Labeling Requirements for Alternative Fuels and Alternative Fueled Vehicles Rule was issued in keeping with a directive in the Energy Policy Act of 1992. The Rule requires you to provide information to potential purchasers of alternative fueled vehicles to help them compare vehicles.
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10/01/2007
The Federal Trade Commission (FTC) has developed these additional FAQs to help auto dealers comply with the Gramm-Leach-Bliley Act and the FTC’s Privacy Rule.
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03/01/2007
With prices averaging more than $28,000 for a new vehicle and $15,000 for a used vehicle, most consumers need financing or leasing to acquire a vehicle. In some cases, buyers use “direct lending:” they obtain a loan directly from a finance company, bank or credit union. In direct lending, a buyer agrees to pay the amount financed, plus an agreed-upon finance charge, over a period of time. Once a buyer and a vehicle dealership enter into a contract to purchase a vehicle, the buyer uses the loan proceeds from the direct lender to pay the dealership for the vehicle. Consumers also may arrange for a vehicle loan over the Internet.
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04/01/2006
Driving a car fueled by something other than gasoline or diesel fuel is no longer the stuff of science fiction. In addition to conventional gasoline and diesel fuel, reformulated — cleaner — gasoline and alternative fuels now are sold in many parts of the country. Alternative fuels such as methanol, ethanol, compressed natural gas, liquefied petroleum gas, and electricity produce fewer tail pipe pollutants than conventional gasoline and diesel fuel. Using them could improve air quality.
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06/01/2004
Most car dealers who sell used vehicles must comply with the Federal Trade Commission's (FTC's) Used Car Rule. In fact, car dealers who sell more than five used vehicles in a 12-month period must comply with the Rule. Banks and financial institutions are exempt from the Rule, as are businesses that sell vehicles to their employees, and lessors who sell a leased vehicle to a lessee, an employee of the lessee, or a buyer found by the lessee.
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02/01/1998
When you finance or lease a car, truck or other vehicle, your creditor or lessor holds important rights on the vehicle until you’ve made the last loan payment or fully paid off your leasing obligation. These rights are established by the signed contract and by state law. For example, if your payments are late or you default on your contract in any way, your creditor or lessor may have the right to repossess your car.
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05/01/1997
Buying a car? You also may be encouraged to buy an auto service contract to help protect against unexpected, costly repairs. While it may sound like a good idea, don't buy in until you understand both the terms of the contract and who is responsible for providing the coverage.
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03/01/1997
Many new car dealers advertise unusually low interest rates and other special promotions. Ads promising high trade-in allowances and free or low-cost options may help you shop, but finding the best deal requires careful comparisons.
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07/01/1996
Presented by the Federal Trade Commission, the National Association of Attorneys General and the American Automobile Association. The best way to avoid auto repair rip-offs is to be prepared. Knowing how your vehicle works and how to identify common car problems is a good beginning. It's also important to know how to select a good technician, the kinds of questions to ask, and your consumer rights.
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06/01/1994
To help you comply with the Automotive Fuel Ratings, Certification and Posting Rule ("Fuel Rating Rule"), the Federal Trade Commission (FTC) staff prepared this business booklet. This regulation, previously called the Octane Rule, concerns the sale and transfer of liquid automotive fuel.
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