The BBB is alerting consumers about its experience with a local company, Phillip Cagle and Associates. The company also goes by the name Artesian Irrigation & Landscape and lists its type of business as garden & lawn sprinkler systems. According to information on file the address for the company is 303 N. West St., Somerville, TN 38068. Complaints have come from residents of Germantown, Bartlett, Collierville, Eads, Memphis, and Lakeland.
In the past 36 months, the BBB has received 10 complaints on Phillip Cagle and Associates; all 10 complaints were closed as unanswered. Complainants allege that the company did not deliver all of the services they were contracted and paid to deliver, equipment that was installed is in need of repair, and there are problems with the landscape work that has been completed.
The BBB sent a certified letter to the company advising that it would issue an alert if the company did not respond to the complaints in a good faith manner. The letter was returned to the BBB as unclaimed. The BBB called the phone number listed for the company and determined it is still in operation. A message was left for the company stating the intent to issue a consumer alert should the company not respond.